• Service Engineer

Industry : Aviation / Aerospace Firm
Location : Hyderabad
Qualification : BE or Diploma Electrical Engineering
Not active

Functional: Sales / Business Development / Client Servicing
Job Description
About Us :
We at Vitasta Consulting Pvt. Ltd are servicing the talent acquisition needs for many national and international clients across various domains. We have been helping find a large number of our clients quite a few leaders, functional experts as also emerging precocious talent since 1997.
About Company :
Our Client is a leading specialist in solutions for coating thickness measurement, material analysis, microhardness and material testing.
Roles and Responsibility :











Job Title:

Service Engineer (Resident engineer in Hyderabad)

Job Objective:

To achieve complete customer satisfaction by carrying out service



activity  of  entire  product  range  offering  of  the  company  in



Assigned region i-e Southern region. Job involves travel outside



the  allocated  territory  based  on  customer  requirements  and



Company needs.

Reports to:

Manager - Service.


Assigned  regional  territory  but  willing  to  relocate  to  any  other



Territory as required by the company.


Diploma  /Engineer  in  Electronics/  Instrumentation  /Industrial





Service  experience  of  industrial  products  and  exposure  to



industrial  customer  base  relevant  experience  with  the  XRF  or



testing equipment industry preferred.


Complete range of Company instruments for material analysis,



coating thickness measurement and micro hardness testing.



Products – Full range of  X-Ray Spectrometers, Handheld



Instruments  for  single  layer  or  duplex  Coating  Thickness



measurement,  ferrite  content  and  conductivity  measurements.



Bench  top  and  couloscope  instruments  for  coating  thickness



measurement  (destructive  method),  Automatic  Micro-hardness



testing instruments.



Total experience – 2-4 years


Around 25 yrs


Excellent Technical know-how and clarity of theoretical principles,



hands on attitude, eager to learn new things , problem solving



bent of mind, ability to resolve customer complaints either by self



or  by  seeking  help  from  superiors  or  colleagues,  affinity  for



traveling , desire to encounter challenges and accept the same,



team player & techno savvy , high ethical principles, Computer





Should be well versant with spoken and written English and local



languages like Telegu, Kannada and Hindi etc.






Duties and Responsibilities:


  1. Primarily responsible for customer satisfaction. Service at any hour of the day should be implemented.


  1. To carry out service activity of entire product range of the company by attending the breakdown calls, carrying out preventive maintenance schedules and ensuring maximum uptime of the products.


  1. Total customer satisfaction should be his credo.


  1. Responsible for the after sales support to customers both industrial and retail in entire Southern region (especially Andhra Pradesh, Telangana and Karnataka) or other parts of the country.


  1. To carry out service activity at an optimum level to run the business of the Company in profitable manner.


  1. To set up the service network in the region over period of time by training other new engineers in the region.


  1. Maintain optimal outstanding and inventory of spares under agreed norms.


  1. To identify market needs and new opportunities and input to the Company head office.


  1. Establish key contacts with top management in Key Accounts
  2. To be team player and work towards achieving company’s set goals and targets.




Signing authority on behalf of the company in following cases:


  1. Service/Installation Reports.
  2. On –site customer trainings.
  3. MOM with the customers.
  4. Introduction Letters and General Communication with the customers.


  1. For acknowledgement of order acceptance / payment collection/C Form or any other document collection as required by the customers on site.











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